Overview
Dr at Doorstep is a healthcare platform that enables patients to book Doctors, Nurses, Lab Assistants, and Ambulance services directly at their home, office, or preferred location. The solution serves patients, healthcare providers, and administrators through a unified web and mobile ecosystem available on Android, iOS, and Web platforms.
Patients can manage family members, schedule appointments, purchase healthcare packages, book ambulance services, download reports and prescriptions, apply coupons, and receive real-time notifications via Push Notifications, SMS, and Email.
As the platform evolved, the client faced increasing challenges with their legacy mobile application and backend architecture, creating the need for a complete modernization initiative.
Client background
The client operates a home healthcare service platform focused on delivering medical services at patients' preferred locations. Their business model depends on seamless appointment scheduling, healthcare staff management, ambulance coordination, and patient engagement.
The existing system included a web platform and an Android application developed several years earlier. As the user base expanded, limitations in scalability, maintenance, and feature enhancements began affecting operational efficiency.
Business challenges
The client wanted to modernize the existing solution without disrupting ongoing healthcare operations or losing historical patient data.
Legacy technology limitations
The existing mobile application was built using outdated technologies, making maintenance and feature expansion increasingly difficult.
Data preservation during migration
Years of patient records, appointment history, prescriptions, and transaction data needed to be preserved while upgrading the platform.
API modernization
Existing APIs required significant improvements while maintaining compatibility with current business workflows.
Input validation & data standardization
Healthcare-related information required strict validation, unit conversions, and standardized formatting to ensure accuracy.
Static configuration management
Many frequently used values were hardcoded, making it difficult for administrators to manage business rules dynamically.
User experience issues
The legacy interface lacked modern workflows, creating friction during appointment booking and service management.
iBoon's solution
Our team completely redeveloped the platform with a modern architecture, improved user experience, and scalable backend systems while preserving existing business data.
Modern user experience
We redesigned the entire patient journey to make healthcare booking simple and intuitive across web and mobile devices.
- Interactive user interface
- Faster navigation
- Simplified appointment scheduling
- Mobile-first experience
- Improved accessibility
Role-based healthcare management
A comprehensive role-based system was introduced to manage Administrators, Doctors, Nurses, Lab Assistants, Ambulance Operators, and Patients—each with relevant features, dashboards, and notifications.
Intelligent appointment booking
- Custom one-page checkout
- Multi-service booking cart
- Family member management
- Package booking
- Dynamic fee calculations
- Coupon code application
Patients can now schedule multiple healthcare services and complete payment through a single checkout process.
Dynamic master data management
Administrators can dynamically manage service categories, fees and charges, appointment types, package configurations, location-related data, and operational settings—eliminating dependency on hardcoded values.
Package & subscription management
- Scheduled visits
- Discounted service bundles
- Long-term patient engagement
- Better healthcare planning
Financial management
- Wallet management
- Coupon management
- Dynamic pricing
- Additional service charges
- Transaction tracking
Lead management integration
We integrated LeadSquad APIs to automate lead tracking and improve patient acquisition workflows.
Notification automation
A centralized notification engine delivers appointment confirmations, payment notifications, service reminders, ambulance booking updates, and report availability alerts via Push Notifications, SMS, and Email.
Key features delivered
Patient features
- Doctor, nurse, and lab assistance booking
- Family member management
- Healthcare package booking
- Download prescriptions, lab reports, and visit history
- Wallet management and coupon application
- Real-time notifications
Ambulance management
Patients can book ambulance services with flexible options: one-way trips, return trips, and multi-location trips.
Admin features
- Appointment management dashboard
- Employee management
- Package and coupon management
- Dynamic fee configuration
- Transaction monitoring
- Reporting and analytics
Platform availability
- Web application
- Android application
- iOS application
Technology transformation
Before modernization
- Legacy mobile application
- Static configuration values
- Limited booking workflow
- Difficult maintenance
- Outdated user experience
After modernization
- Modern scalable architecture
- Dynamic business configuration
- Enhanced booking experience
- Centralized administration
- Improved performance and maintainability
Results achieved
Enhanced healthcare accessibility
Patients can now conveniently schedule healthcare services from anywhere using web or mobile applications.
Increased service adoption
Healthcare packages encourage recurring visits and long-term patient engagement.
Improved ambulance booking experience
Patients have greater flexibility with one-way transportation, return trips, and multi-location journeys.
Automated communication
Every stakeholder receives timely updates through Push Notifications, SMS, and Email, reducing manual follow-ups.
Efficient administrative operations
Administrators manage appointments, employees, packages, and financial transactions from a centralized dashboard.
Accurate reporting
The system generates reliable reports for appointments, prescriptions, transactions, and patient activity with significantly improved accuracy.
Business impact
The redevelopment transformed Dr at Doorstep from a legacy healthcare application into a modern, scalable digital healthcare ecosystem.
By combining appointment management, ambulance services, package subscriptions, digital payments, notifications, and healthcare reporting into a single platform, the client now delivers a superior patient experience while improving operational efficiency and business scalability.
Outcome
- Modernized healthcare platform across Web, Android, and iOS
- Faster appointment booking process
- Improved patient engagement
- Increased operational efficiency
- Better administrative control
- Enhanced reporting capabilities
- Scalable foundation for future growth
