Overview
Dr at Doorstep is a healthcare platform that enables patients to book Doctors, Nurses, Lab Assistants, and Ambulance services directly at their home, office, or preferred location. The solution serves patients, healthcare providers, and administrators through a unified web and mobile ecosystem available on Android, iOS, and Web platforms.
Patients can manage family members, schedule appointments, purchase healthcare packages, book ambulance services, download reports and prescriptions, apply coupons, and receive real-time notifications via Push Notifications, SMS, and Email.
As the platform evolved, the client faced increasing challenges with their legacy mobile application and backend architecture, creating the need for a complete modernization initiative.
Client background
The client operates a home healthcare service platform focused on delivering medical services at patients' preferred locations. Their business model depends on seamless appointment scheduling, healthcare staff management, ambulance coordination, and patient engagement.
The existing system included a web platform and an Android application developed several years earlier. As the user base expanded, limitations in scalability, maintenance, and feature enhancements began affecting operational efficiency.
Business challenges
The client wanted to modernize the existing solution without disrupting ongoing healthcare operations or losing historical patient data.
Legacy technology limitations
The existing mobile application was built using outdated technologies, making maintenance and feature expansion increasingly difficult.
Data preservation during migration
Years of patient records, appointment history, prescriptions, and transaction data needed to be preserved while upgrading the platform.
API modernization
Existing APIs required significant improvements while maintaining compatibility with current business workflows.
Input validation & data standardization
Healthcare-related information required strict validation, unit conversions, and standardized formatting to ensure accuracy.
Static configuration management
Many frequently used values were hardcoded, making it difficult for administrators to manage business rules dynamically.
User experience issues
The legacy interface lacked modern workflows, creating friction during appointment booking and service management.
iBoon's solution
Our team completely redeveloped the platform with a modern architecture, improved user experience, and scalable backend systems while preserving existing business data.
Modern user experience
We redesigned the entire patient journey to make healthcare booking simple and intuitive across web and mobile devices.
Interactive user interface
Faster navigation
Simplified appointment scheduling
Mobile-first experience
Improved accessibility
Role-based healthcare management
A comprehensive role-based system was introduced to manage Administrators, Doctors, Nurses, Lab Assistants, Ambulance Operators, and Patients—each with relevant features, dashboards, and notifications.
Intelligent appointment booking
Custom one-page checkout
Multi-service booking cart
Family member management
Package booking
Dynamic fee calculations
Coupon code application
Patients can now schedule multiple healthcare services and complete payment through a single checkout process.
Dynamic master data management
Administrators can dynamically manage service categories, fees and charges, appointment types, package configurations, location-related data, and operational settings—eliminating dependency on hardcoded values.
Package & subscription management
Scheduled visits
Discounted service bundles
Long-term patient engagement
Better healthcare planning
Financial management
Wallet management
Coupon management
Dynamic pricing
Additional service charges
Transaction tracking
Lead management integration
We integrated LeadSquad APIs to automate lead tracking and improve patient acquisition workflows.
Notification automation
A centralized notification engine delivers appointment confirmations, payment notifications, service reminders, ambulance booking updates, and report availability alerts via Push Notifications, SMS, and Email.
Key features delivered
Patient features
Doctor, nurse, and lab assistance booking
Family member management
Healthcare package booking
Download prescriptions, lab reports, and visit history
Wallet management and coupon application
Real-time notifications
Ambulance management
Patients can book ambulance services with flexible options: one-way trips, return trips, and multi-location trips.
Admin features
Appointment management dashboard
Employee management
Package and coupon management
Dynamic fee configuration
Transaction monitoring
Reporting and analytics
Platform availability
Web application
Android application
iOS application
Technology transformation
Before modernization
Legacy mobile application
Static configuration values
Limited booking workflow
Difficult maintenance
Outdated user experience
After modernization
Modern scalable architecture
Dynamic business configuration
Enhanced booking experience
Centralized administration
Improved performance and maintainability
Results achieved
Enhanced healthcare accessibility
Patients can now conveniently schedule healthcare services from anywhere using web or mobile applications.
Increased service adoption
Healthcare packages encourage recurring visits and long-term patient engagement.
Improved ambulance booking experience
Patients have greater flexibility with one-way transportation, return trips, and multi-location journeys.
Automated communication
Every stakeholder receives timely updates through Push Notifications, SMS, and Email, reducing manual follow-ups.
Efficient administrative operations
Administrators manage appointments, employees, packages, and financial transactions from a centralized dashboard.
Accurate reporting
The system generates reliable reports for appointments, prescriptions, transactions, and patient activity with significantly improved accuracy.
Business impact
The redevelopment transformed Dr at Doorstep from a legacy healthcare application into a modern, scalable digital healthcare ecosystem.
By combining appointment management, ambulance services, package subscriptions, digital payments, notifications, and healthcare reporting into a single platform, the client now delivers a superior patient experience while improving operational efficiency and business scalability.
Outcome
Modernized healthcare platform across Web, Android, and iOS
Faster appointment booking process
Improved patient engagement
Increased operational efficiency
Better administrative control
Enhanced reporting capabilities
Scalable foundation for future growth
